Customer Service

Funded in 1990 we have trained over 20,000 delegates.

During this course, you learn how great companies use customer service as their strategic advantage to gain more new and repeat business.

 During this one-day Customer Service course, you will learn:

1. Defining customer service - The Iceberg
2. Customer service experiences 
3. Who are your customers - External and Internal? 
4. Mapping the customer supply chain
5. Your QUALITY will create excellence
6. Customer service attitudes
7. Managing expectations
8. Customer relationship building
9. The Ladder of Loyalty Communication skills and body language
10. Face-to-face, telephone and email customer contact
11. The GAP Model of Service Quality • Handling difficult customers

Duration: 1 day course.

Online: £400 + VAT per person.

In-house: Corporate rates available.

 Dates:

• April 3 11  22 26
• May 6 10 15 27
• June 4 712 21 28
• July 2 5 10 19 22
• August 5 9 17 23
• September 3 9 13 30
• October 4 7 11 18 22
• November 4 8 12 18 29
• December 3 10 16 18 

To book ONE-TO- ONE or group training click enquire today.

Please let us know if you need alternative dates.