Customer Service
Why book this course?
Elevate your customer service skills and discover how leading companies turn service excellence into a competitive edge. In this one-day Customer Service course, you’ll dive into everything from understanding customer needs and mapping the customer journey to mastering communication and handling tough situations. With over 50,000 delegates trained since 1990, we can share the insights and techniques to build loyalty, exceed expectations, and drive repeat business.
During this one-day Customer Service course, you will learn:
- Defining customer service - The Iceberg
- Customer service experiences
- Who are your customers - External and Internal?
- Mapping the customer supply chain
- Your QUALITY will create excellence
- Customer service attitudes
- Managing expectations
- Customer relationship building
- The Ladder of Loyalty Communication skills and body language
- Face-to-face, telephone and email customer contact
- The GAP Model of Service Quality • Handling difficult customers
Duration: 1 day course.
Online: £400 + VAT per person.
In-house: Corporate rates available.
New Course Dates Now Open:
Enquire today to secure a date that aligns perfectly with your needs and those of your company.
To book ONE-TO- ONE or group training click enquire today.
Reviews
"Very well presented, thought provoking and informative."
Mick Stacey, Manchester City Council
"Good balance of theory and activity to reinforce learning. Glad I came.’"
Jane Simmons, CFBT.
"Good course, excellent content, useful information, have taken a lot away with me."
Michael Reaney, LECO Instruments UK Ltd.
"Training course was excellent."
Claire Sherrington, CFBT Education Services.
"Brilliant, concise and informative course with a personal touch."
Sam Jennings, Swift, Fire and Security.